What action should a server take if a guest has a food allergy?

What action should a server take if a guest has a food allergy?

• A. Confirm the allergy and inform the kitchen staff
• B. Suggest that the guest avoid certain foods on their own
• C. Assume the guest knows what they can eat
• D. Only mention the allergy if it becomes problematic

Answer: (A)

When a guest has a food allergy, the most responsible action a server can take is to confirm the allergy and inform the kitchen staff. This ensures that the kitchen is fully aware of the allergy and can take the necessary precautions to avoid cross-contamination or any ingredients that could cause a negative reaction. This proactive approach is critical for guest safety, as food allergies can result in serious health issues if not properly managed. By communicating the allergy to the kitchen, the server plays a vital role in creating a safe dining experience and demonstrates care and professionalism. This course of action also fosters trust between the guest and the establishment, reinforcing the idea that the restaurant prioritizes guest well-being above all else.

When a guest has a food allergy, the most responsible action a server can take is to confirm the allergy and inform the kitchen staff. This ensures that the kitchen is fully aware of the allergy and can take the necessary precautions to avoid cross-contamination or any ingredients that could cause a negative reaction. This proactive approach is critical for guest safety, as food allergies can result in serious health issues if not properly managed.

By communicating the allergy to the kitchen, the server plays a vital role in creating a safe dining experience and demonstrates care and professionalism. This course of action also fosters trust between the guest and the establishment, reinforcing the idea that the restaurant prioritizes guest well-being above all else.